How Would You Like to Do Plumbing During a Snow and Ice Storm?

by Judy Stone-Goldman on January 22, 2012

Snow and ice covered the landscape on the day of this plumbing job

Does this look like a day for an outdoor plumbing job?

Seattle’s had a lot of national press in the past week, first for the predicted megastorm (which proved less than mega), then for being wimpy in the face of snow, and finally for the major ice storm that slipped by forecasters and wreaked havoc on the region. It’s a good thing nothing else important was happening around here, because all we could talk about was the weather.

People have lovely visions of what to do with a snow day, most of them cozy and indulgent: hot cocoa, a good book, some movies (assuming you still have power), and long lazy stares out the window at magical landscapes. (This is before the cabin fever sets in.)

But a lot of people had really tough jobs in this snow event. Along with the road workers, emergency responders, and medical personnel who managed to get to work, there were two people out of the limelight who did some amazing duty. This blog is in honor of them.

On Wednesday, January 18th–the day the snow really fell–we were scheduled to have a new pipe inserted into our sewer pipe system. We had learned of a major crack (with giant tree roots intruding in) when we had water in the basement on New Year’s Eve. The plumbing company, Fox Plumbing and Heating, at first said work could go on as planned, but the workers were stuck in various icy regions. Nevertheless, the next day, as more snow fell and the freezing rain worked its way over to us, Wyll and Jose showed up at 8:00 a.m. It was about 28 degrees out.

Snow and ice storm doesn't stop Fox Plumbers from completing 12 hour job

Two workers confer about procedures for laying pipe

For the next  12 hours or so, these two men dug, dumped, dragged, and delivered. They cut concrete from the driveway, shoveled out a large square in our once-beautiful mulch, and hauled long lengths of pipe, somehow pushing a new pipe through the old to shore up the broken area. While they were at it they also shoveled, since it wasn’t possible for them to even reach the needed areas without clearing the snow and ice.

Concrete cut away in driveway during major plumbing project in snow and ice storm

There's a hole in our driveway! And pipes!

We watched out the window, fretting at intervals about the hole in the yard and the incredibly high price tag for this job, but mostly being astonished at how long and hard these men were working. We joked about how it was a job for young people, but I don’t know that many young people who could (or would?) work like that.

When they were “done enough” for the day, they faced long drives on dark, hazardous roads, which started with them getting stuck trying to drive off our by-then-glazed street. They couldn’t have had much sleep that night, because they were back the next morning to finish the job.

My husband and I may have become a bit stir crazy, and it was problematic not having use of the sewer system for extended periods, but life inside seemed pretty cushy compared to the work outside. So it seems like a good time to extend appreciative thoughts to the workers who help keep the world going when things break down and who perservere even when the weather makes us all a little more humble.

Thank you Wyll and Jose! You were amazing!

Questions for Reflection: How do you react when you see people doing dangerous or difficult jobs? How have you been helped or rescued by workers in an emergency? To whom would you like to express appreciation for a tough job well done?

Writing Prompts: “I am always amazed when I see workers who ______” (then keep writing); “The last time we had a storm, we got terrific help from ______” (then keep writing); “One thing I like to do for workers is ______” (then keep writing).

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Snowfall outside as I prepare my presentation on talking to students about poor progress

A lovely snowfall outside while I work inside

It’s a cozy afternoon, with snow falling steadily (our first of the season). I would like to be reading a novel and drinking tea, but I’m knee deep in defenses—projection, denial, rationalization, identification. I’m preparing for an up-coming University of Washington presentation, and I’m translating academic ideas into user-friendly material.

The workshop is for supervisors of graduate students in speech-language pathology and audiology, and the specific focus is one of the most distasteful tasks: talking to a student about poor progress.

Who likes to be the bearer of bad news? Only sadists, perhaps, or masochists, or people who resolve their own insecurities by being hurtful to others, or maybe some ordinary people who are having a bad day, or…

This is why I’m studying defenses. Defenses are the way we react to anxiety to keep the discomfort at bay. No psychiatric diagnosis required—we all have defenses, and the best we can do is strive to keep them functional and, to the extent possible, recognizable.

We deny truth in the face of overwhelming grief or fear.

We (over)identify with someone we admire and lose track of differences.

We don’t realize we feel angry but we recognize it in someone else (or so we think – is it really their feeling or ours?)

Part of the key to communicating difficult news is to examine our own attitudes and beliefs, to recognize the feelings we have that might color our understanding or shape our response. Part of the responsibility that comes with authority—and the power to say to someone, “You are making inadequate progress”—is willingness to take care of our own side of the street.

Are we frustrated and angry and likely to treat someone hostilely?

Are we so afraid of hurting someone that we cannot speak honestly?

Are we carrying an old hurt or trauma that makes us either cruel to others or overly protective?

Do we have trouble sitting quietly while someone processes the information we’ve given?

Is it hard for us to balance compassion with limit setting?

In the end, our skill in presenting bad news depends on boundaries and balance: we need a compassionate but separate self, able to offer support without assuming all responsibility, able to put aside a private agenda or a personal story that gets triggered, able to stay in the present with truth and good judgment.

I am looking forward to the presentation, and I’m not aware of feeling particularly anxious. But last night I dreamt I was standing before a motley group of unfriendly children and adults, and we weren’t past introductions before people started complaining and leaving. I couldn’t speak because my throat was filled with an unidentifiable plastic gunk.

So although my conscious mind told me I was not anxious, my unconscious mind said otherwise. As you see, we are all human, and we all cope with our anxiety, one way or another.

Questions for Reflection: What do you notice in yourself when you are anxious or feeling pressured? Have you been in the position of having to communicate bad news to someone? What helps you do this well and what puts you off balance? What is helpful to you when you have to receive difficult news?

Writing Prompts: “When someone is giving me bad news, I want that person to ______” (then keep writing); “I can tell I’m anxious when ______” (then keep writing); “If I need to have a difficult conversation with someone, I can prepare by ______” (then keep writing).

 

 

 

 

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